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| Home > WorkingPages | |
New York Downtown Hospital 2006 Community Service PlanNew York Downtown Hospital (NYDH) is pleased to present its Community Service Plan report covering the calendar year 2005. The Community Service Plan reflects NYDH's ongoing commitment to implementing initiatives that (1) help meet communities' healthcare needs, (2) provide charity care services, and (3) improve healthcare access for the underserved sections of our city. Mission Statement NYDH is a community teaching hospital dedicated to serving the people who live in, work in, or visit Lower Manhattan. As a community hospital, NYDH offers health care services tailored to meet the specific needs of the community with an emphasis on outreach and ambulatory services. As a teaching hospital, NYDH conducts graduate and undergraduate educational programs and provides clinical experience for physicians, medical students, nurses, and other health professionals. NYDH offers its patients, medical staff, and employees a caring environment that emphasizes patient dignity and professional pride. Vision To be a trusted neighbor who provides access to a full range of quality health care services to the community with special emphasis on Greater New York’s Chinese community. Annual Statistics 2006 New York Downtown Hospital offers a full range of inpatient and outpatient services, community outreach and education, and is a leader in the field of emergency preparedness and disaster response. Its centers of excellence include bioterrorism, hemodialysis, preventive medicine, and graduate medical education. New York Downtown Hospital focuses on providing high-quality medical care with the personal attention of a community hospital. Annual Budget: $168,400,000 Operating Beds: 170 Emergency Room Visits: 35,000 Ambulance 911 Dispatches: 5,300 Inpatient Discharges: 11,800 Outpatient Visits: 100,000 Surgical Procedures: 6,500 Births: 2,400 Community Needs Assessment NYDH meets regularly with its Community Advisory Board, composed of Hospital executives, representatives from the state and local government, health department representatives, community organizations, and local businesses. Through these meetings, the health care needs of the communities are regularly assessed, and feedback on the Hospital’s performance is regularly obtained and subsequently integrated into its strategic plan. Providing Charity Care Services • NYDH serves a large percentage of uninsured and low income patients. Approximately 58% of all inpatients and 75% of emergency patients have no insurance or are insured by Medicaid. • At the request of patients, arranged for special payment plans for patients who had difficulty making payments. • Established sliding scale rates for patients scheduled for ambulatory surgery who fall within the federal poverty level. • The Emergency Department, both by previous practice and by EMTALA guidelines, has always provided immediate access to health care for patients without insurance or financial means. • Project CARE provides outreach and education to the uninsured population of New York City. Meeting Community Health Care Needs • The Hospital’s service area has a high incidence of heart attacks. Patients with chest pain account for 1,500-1,700 Hospital visits annually, and 10% of these are full-scale heart attacks. On average, a heart attack patient sent to NY Downtown will be diagnosed and treated within 30 minutes of the ambulance call -- 53 minutes quicker than the national average. • Downtown’s financial community – the country’s third largest business district – depends daily on the Hospital for emergency care. The Hospital also offers in-office education on cardiac care and other pertinent health topics as well as convenient outpatient care for nearby employees. • Improvements have been made in hazardous materials decontamination, bioterrorism recognition and treatment, and incident command systems to better protect the community in the event of a disaster. • Promotion through the Corporate Services Department of outreach and education programs to local business and corporate health stations (health fairs, lectures, etc.). • Organized more hospital outreach activities—including community health fairs, health seminars, and screening events—at schools, factories, and other community-based sites. • Responded to requests by key community leaders for assistance and special services, including patient visits, physician referrals, assistance with billing issues, and participation in various community events. Improving Access to Health Care Services for the Under-Served • NYDH is the only hospital fully dedicated to meeting the needs of the city’s vast Chinese population, which doubled over the past two decades. This community faces significant cultural and language-based obstacles to health care and information. The Hospital’s groundbreaking program, the Chinese Community Partnership for Health, has provided medical screening, follow-up care and health education to over 100,000 Chinese-speaking individuals. • Through its Downtown Family Care Center, the Hospital offers primary care for a largely Latino population on the Lower East Side, which faces barriers to care similar to those of the immigrant Chinese population. • For Downtown seniors – the area’s fastest-growing residential group — NYDH provides care on-site at housing complexes throughout Lower Manhattan, and our Visiting Doctors Program helps ensure high-quality care for homebound individuals of all ages. • Courtesy van service picks up and drops off patients—especially senior citizens—between Chinatown and the Hospital without charge. • Worked with Project Care to conduct more workshops in Chinatown to inform the underserved members of the community about Medicaid, Medicare, PCAP, and other health insurance benefits and helped them filed their applications. • Established Patient Advocate Translation service in Mandarin and Cantonese, 24 hours a day. • Worked with physicians and Chinese media to publish more articles on special health issues in the Chinese media. • Collaborated with more senior centers and social and community organizations to provide free on-site health care services such as health screenings, vision screenings, flu shots, and education seminars. • Organized more Hospital participation in activities and functions within the Chinese community of New York. • Conducted more special seminars in family associations and community organizations in Chinatown to educate new immigrants about health care systems in the United States and to promote Hospital services. Corporate Structure New York Downtown Hospital is a 170-bed voluntary not-for-profit community teaching hospital located at 170 William Street, New York, NY 10038. The Hospital occupies 8 floors and encompasses 300,000 square feet near the Brooklyn Bridge in Lower Manhattan. The Hospital owns two residential buildings with a total of 250 apartments for staff. In addition, the Hospital operates primary care sites in Sunset Park in Brooklyn and in Essex Street in Lower Manhattan. The Hospital also operates a Methadone program on Trinity Place in Lower Manhattan and has administrative office space at 59 Maiden Lane. |
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